It's like r/Showerthoughts, but about design…or drawings of Batman
One of the things I have a big giant problem with in client-service businesses is ‘The Golden Rule. Not the one you learned in kindergarten, the stupid one that goes something like, “The one with all the gold makes all the rules.” Of course, that’s utter bullshit. In any economic transaction, the equation must balance.…
…gets the grease. The problem with this is that many times in the client services game, the squeaky wheel isn’t a wheel that needs grease so much as it’s a wheel that feels that it deserves a ton of your attention, despite the fact that they’re paying you the same as every other wheel you…
…is the thing you must discuss first. As I gain experience in dealing with people (by which I mean not only clients, but family, children, other people’s children and family, vendors, partners, collaborators…whatever) the thing that has been most helpful for me is the realization that the thing you’re most nervous talking about is the…