In the past few years UX has become a big part of the conversation about design and its benefit to business. It had previously been a relatively small corner of the design universe, mostly concerned with how information is organized, how a user gets from Point A to Point B inside your application, and what…

I frequently have arguments with people about wasting time “re-doing” things they spent time on already. They’ll say things like, “I know this isn’t the best solution, but if we change it now, we will have wasted the time we spent making it.” Here’s the thing. You’ve only wasted that time if you never learn…

I am particularly fond of the misattributed (or completely fabricated) Henry Ford quote, “If I had asked people what they wanted, they would have said faster horses.” It’s spirit is something I identify pretty strongly with…that the market is incapable of thinking beyond the horizon. Buyers and users have a really hard time conceiving of…

This, to the best of my recollection, was an actual objection I recently faced when discussing the future of a product with its manager. “We can’t afford to radically improve [our product]. If we do, the customers we have now might decided that, since they’ll have to transition to the new version, they might as…

I love this talk. It’s, seriously, one of those things that made the light go off in my head the first time I watched it, and here’s why: “Educating” Clients is patronizing bullshit – Clients don’t need to know what font it is, or what Pantone color, or what the fuck Kerning is. They hire…

So, as it turns out, I need to take my own advice. This is a companion piece to my previous piece on the Virtues of Being Expensive. Twice in my career thus far, I have issued a refund. Both times, it’s been for logo design, and both times, it’s been for someone who couldn’t afford…

How much to charge is the thing about which many designers I know, myself included, have the biggest doubt. We don’t (mostly) doubt the quality or value of the work, or our ability to complete it and exceed our client’s expectations…we just don’t know how much to charge. Here’s my advice: Charge More. Here’s Why:…

A few days ago Seth Godin (an author whose writing I have read quite a bit of, and feel has some really interesting insight into nature of creating value, despite the fact that he occasionally says or writes something that’s just bonkers) wrote a short blog entry on spending money on your business, and how…