…gets the grease.
The problem with this is that many times in the client services game, the squeaky wheel isn’t a wheel that needs grease so much as it’s a wheel that feels that it deserves a ton of your attention, despite the fact that they’re paying you the same as every other wheel you work with.
Alright, even I’m confused now.
Here’s my point: Sometimes the best clients, who deserve the most attention, get less attention than the clients who are better at being squeaky.
That’s a shame. Try and fix that.