Month: October 2020


  • The problem is not that we can’t predict bad behavior online, it’s that we can’t agree on what’s bad.

  • This morning, I was chatting with a colleague about a contentious interaction with a stakeholder in which they asserted decision rights over our work. I think I surprised her with my response: “It’s just like working with clients. When it’s your money, and you have to live with the outcomes, you get to make the…

  • There is an almost certainly apocryphal proverb that goes something like, “If you want to go quickly, go alone. If you want to go far, go together,” and I think of it often when trying to take on large/complex projects, because I see this thinking get a lot of teams in trouble. One of the…