Month: July 2014


  • I frequently have arguments with people about wasting time “re-doing” things they spent time on already. They’ll say things like, “I know this isn’t the best solution, but if we change it now, we will have wasted the time we spent making it.” Here’s the thing. You’ve only wasted that time if you never learn…

  • I am particularly fond of the misattributed (or completely fabricated) Henry Ford quote, “If I had asked people what they wanted, they would have said faster horses.” It’s spirit is something I identify pretty strongly with…that the market is incapable of thinking beyond the horizon. Buyers and users have a really hard time conceiving of…

  • This, to the best of my recollection, was an actual objection I recently faced when discussing the future of a product with its manager. “We can’t afford to radically improve [our product]. If we do, the customers we have now might decided that, since they’ll have to transition to the new version, they might as…